AltaVida StudiosFAQ
FAQ & Help
Answers to what people ask us most before booking.
What is the Client Portal?+
Your Client Portal is where you manage everything after you're a booked client — see upcoming and past shoots, download delivered photos and video, view and pay invoices, review and sign proposals, and message us directly. It's separate from this site, at its own sign-in.
What happens when I submit an inquiry?+
An inquiry isn't a confirmed booking — it's the first step. We follow up by email with pricing and availability for your date, then send a proposal and agreement to review and sign. Your booking is confirmed once that's signed.
Why don't you list pricing on the site?+
Pricing depends on property size and the services you need, so we follow up with an accurate quote after your inquiry rather than posting one-size-fits-all numbers.
What areas do you serve?+
We're based in and primarily serve Hudson Valley, NY.
How do I get my photos after the shoot?+
Once you're a booked client, delivered files show up in your Client Portal under Files, ready to download for 30 days from delivery — be sure to save your own copies within that window.
How long is my virtual walkthrough available?+
Your walkthrough is hosted at its shareable link for 6 months after it's published. After that it moves to archive — just reach out and we can bring it back online for a one-time $50 reactivation fee, plus $25/month for continued hosting.
I'm already a client — where do I sign in?+
Use the Client Portal link at the top of this site, or go straight to your portal.
Still have a question?
Reach out directly, or use the inquiry form to get in touch about a shoot.